Frequently Asked Questions

1. Do you do large customized orders for party favors? – yes! we do large quantities. Please contact us at  for more information, discounts, etc

2. How do I add zodiac signs or symbols? –When personalizing Your Straw, click on Add Symbols, where you can choose from wide variety. If you would like something engraved that is not in the catalog, please contact us  at

3. I lost my straw but not the case, do you have replacement? - yes, we offer replacement parts to our telescopic straw sets

4. How long it takes for the custom order to be done? –we estimate 3-5 business days for custom orders but strive to complete them as early as possibly – some might be done next day. Please contact us if your order is urgent.

5. Can I send it as a gift – of course! The order comes only with the packing slip that doesn’t have amount paid.

6. Why was the delivery box like that – we reuse boxes and packing materials in order to reduce our carbon footprint.

7. Where are you located – we are located in North East Pennsylvania, beautiful Pocono Mountain region.

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